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What Our Actual Patients Say
Both of my kids get excited when it's time for a visit. Very kind staff and environment is great for kids.
My kids love this place.
I had an appointment today at 12:30pm for two boys. I got there around 12:15pm, however, the clinic was empty and there’s a sign hanging on the front door saying they will be back at 1pm. I gave them the benefit of the doubt and knocked on their door just incase the sign was a mistake, but to no avail. There was another family that also had the same schedule. I went to my car to try calling and at this time my two boys is getting fuzzy.. Mind you I received a reminder 2 hours prior.
When I was checking in, I asked the front desk girl what’s happening, can’t you hear that I was knocking the door. She said ”I didn’t hear that, I heard the phone rang, but I was having lunch in the back.”
Ya I know it’s your lunch time, but if your office can’t fulfill my appointment was scheduled at 12:30pm, then professionally you should not schedule your patient during those time. Furthermore putting up you-will-be-back at 1pm sign when there is a 12:30pm appoints is simply unacceptable. A simple apology for the confusion could have suffice but was never uttered through out the entire visit.